Terms of Service

Welcome to Tambo Estate Winery. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms and our Privacy Policy.

Please read these Terms carefully before using our services. If you do not agree with any part of these Terms, you must not use our website or purchase our products.

1. Acceptance of Terms

By accessing and using this website, you accept and agree to be bound by the terms and provision of this agreement. Additionally, when using our services, you shall be subject to any posted guidelines or rules applicable to such services.

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on this website. Your continued use of the website following the posting of changes constitutes your acceptance of such changes.

2. Age Restrictions and Responsibility

You must be at least 18 years of age (or the legal drinking age in your jurisdiction) to purchase alcoholic beverages from Tambo Estate Winery. By placing an order, you warrant that:

• You are of legal drinking age in your jurisdiction
• You will not supply alcohol to minors
• You understand the risks associated with alcohol consumption
• You accept responsibility for ensuring compliance with local laws

We reserve the right to refuse service and cancel orders if we suspect age verification cannot be confirmed or if local laws prohibit delivery to your location.

3. Product Information and Availability

We strive to provide accurate product descriptions, images, and pricing on our website. However:

• Product images are for illustrative purposes and may differ from the actual product
• Vintage years may vary subject to availability
• We reserve the right to limit quantities and discontinue products without notice
• Prices are subject to change without notice
• We do not guarantee that all products will be available at all times

If a product is unavailable after you place an order, we will notify you and offer a refund or substitute product.

4. Orders and Payment

Order Acceptance

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to:

• Product unavailability
• Pricing or product description errors
• Suspected fraudulent activity
• Age verification concerns
• Delivery restrictions to certain areas

Payment

Payment must be received in full before your order is processed. We accept the following payment methods:

• Credit cards (Visa, Mastercard, American Express)
• Debit cards
• PayPal

All prices are displayed in Australian Dollars (AUD) and include GST where applicable. Payment processing is conducted through secure third-party payment processors.

5. Shipping and Delivery

We ship to addresses within Australia. Delivery times and costs vary based on location and shipping method selected. Please note:

• Signature on delivery may be required to verify age (18+)
• We are not responsible for delays caused by shipping carriers or customs
• Risk of loss passes to you upon delivery to the carrier
• You must provide a valid shipping address; we are not liable for deliveries to incorrect addresses
• Shipping to remote areas may incur additional charges

Wine club members receive free shipping on all orders. Non-members receive free shipping on orders over $100.

6. Returns and Refunds

Return Policy

Due to the nature of our products, we cannot accept returns of opened bottles or products that have been consumed. We will accept returns only in the following circumstances:

• Products are defective or damaged upon arrival
• Incorrect products were shipped
• Products are spoiled or corked

Refund Process

To request a return or refund:

• Contact us within 7 days of receiving your order
• Provide photos of the damaged or defective product
• Provide your order number and description of the issue

Approved refunds will be processed within 5-10 business days to the original payment method. We reserve the right to replace defective products instead of issuing a refund.

7. Wine Club Membership

Wine Club membership is subject to additional terms and conditions:

• Memberships are billed on a recurring basis (3, 6, or 12-month intervals)
• You may cancel your membership at any time before the next billing cycle
• Membership benefits include 15% discount, free shipping, and exclusive access to limited releases
• Membership fees are non-refundable except as required by law
• We reserve the right to modify membership benefits with 30 days notice

8. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Tambo Estate Winery and is protected by Australian and international copyright laws.

You may not:

• Reproduce, distribute, or display any content from this website without written permission
• Use our trademarks, logos, or brand names without authorization
• Modify or create derivative works from our content
• Use automated systems to access or scrape data from our website

9. User Conduct

When using our website, you agree not to:

• Violate any applicable laws or regulations
• Impersonate any person or entity
• Transmit viruses, malware, or harmful code
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the website
• Use the website for any fraudulent or unlawful purpose
• Harvest or collect information about other users

10. Disclaimer of Warranties

Our website and products are provided "as is" without warranties of any kind, either express or implied. We do not warrant that:

• The website will be uninterrupted or error-free
• Defects will be corrected
• The website is free from viruses or harmful components
• Information on the website is accurate or complete

To the maximum extent permitted by law, we disclaim all warranties, including but not limited to implied warranties of merchantability and fitness for a particular purpose.

11. Limitation of Liability

To the fullest extent permitted by law, Tambo Estate Winery shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits or revenue
• Loss of data or business opportunities
• Personal injury or property damage
• Costs of procurement of substitute goods or services

Our total liability for any claim arising from your use of our website or products shall not exceed the amount you paid for the product or service giving rise to the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless Tambo Estate Winery, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including legal fees) arising from your use of our website, violation of these Terms, or infringement of any third-party rights.

13. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Victoria, Australia. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

15. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Tambo Estate Winery regarding your use of our website and services, superseding any prior agreements or understandings.

16. Contact Information

If you have any questions about these Terms of Service, please contact us: