Privacy Policy

At Tambo Estate Winery ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

By using our website and services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account on our website
• Place an order or make a purchase
• Subscribe to our newsletter or wine club
• Contact us via email, phone, or contact form
• Participate in surveys, promotions, or events

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Payment information (credit card details, billing address)
• Account credentials (username, password)
• Date of birth (for age verification purposes)
• Purchase history and preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on each page
• Referring website or source
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Processing and fulfilling your orders
• Managing your account and wine club membership
• Sending you order confirmations, shipping updates, and receipts
• Responding to your inquiries and providing customer support
• Sending marketing communications about our products, promotions, and events (with your consent)
• Personalizing your experience on our website
• Analyzing website usage and improving our services
• Detecting and preventing fraud or unauthorized activities
• Complying with legal obligations

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service Providers

We may share your information with third-party service providers who assist us in operating our website, processing payments, shipping orders, and conducting our business. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required by law, court order, or governmental regulation, or if we believe such action is necessary to:

• Comply with legal obligations
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Protect the safety of our customers and the public

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. Cookies are small files stored on your device that help us:

• Remember your preferences and settings
• Keep you logged into your account
• Understand how you use our website
• Provide targeted advertising

You can control cookie settings through your browser preferences. However, disabling cookies may limit your ability to use certain features of our website.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of sensitive data (such as payment information)
• Secure server infrastructure
• Regular security assessments and updates
• Restricted access to personal information

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

6. Your Rights and Choices

You have certain rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you
• Correction: You can update or correct inaccurate information
• Deletion: You can request deletion of your personal information (subject to legal obligations)
• Opt-out: You can unsubscribe from marketing communications at any time
• Data Portability: You can request a copy of your data in a structured format

To exercise these rights, please contact us at tambowine@bigpond.com

7. Age Verification

Our products are intended for individuals who are of legal drinking age. By using our website and making a purchase, you represent that you are at least 18 years old (or the legal drinking age in your jurisdiction). We do not knowingly collect information from individuals under the legal drinking age.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: